| Q |
IS THIS
SITE SECURE FOR TAKING CREDIT CARD INFORMATION? |
| A |
YES! Marital Aids links
to Secure Trading's secure server at the credit card information
request stage of our checkout. Secure trading are the preferred
online payment processor for our bankers LloydsTSB. See our
Your Security page. TOP
|
| Q |
IS YOUR
SERVICE TOTALLY DISCREET AND CONFIDENTIAL? |
| A |
YES! ABSOLUTELY.
Marital Aids will always treat your order and enquiry with total discretion.
Our reputation has been built on the confidence that our customers
have every time they order with us. Your order is sent in
a strong, padded, plain mailing bag and DOES NOT mention our
name anywhere on the outside of the package. TOP
|
| Q |
DO YOU TRADE NAMES AND ADDRESSES
WITH OTHER COMPANIES?
|
| A |
NO DEFINITELY NOT. We never have
and we never will. TOP
|
| Q |
HOW QUICKLY
CAN I EXPECT TO RECEIVE MY ORDER? |
| A |
All orders received Monday to Friday during
working hours will be shipped that day guaranteed. If your
order is placed outside of working hours it will be shipped
the next working day. UK based orders are send via Royal Mail
1st class delivery and usually arrive within 1 to 2 working
days. However 5 working days should be allowed before contacting
us if your order has not arrived. European orders usually
arrive within 5 to 7 working days and international orders
usually arrive within 10 working days. SPECIAL DELIVERY ORDERS
ARE GUARANTEED TO ARRIVE THE NEXT DAY IF WE RECEIVE YOUR ORDER
BEFORE 4PM MONDAY TO FRIDAY (UK only). Payment by cheque with
your card number on the reverse is subject to the normal clearance
time. Occasionally, due to the huge amount of orders we receive
every day, an item may go out of stock temporarily. If this
should happen you will be notified of any delay and offered
a full refund if you so desire. TOP
|
| Q |
IF AN ITEM
IS UNSUITABLE - CAN I EXCHANGE IT? |
| A |
All of our goods come with a 14 day
satisfaction guarantee. If for any reason you are not
happy with your purchase simply return it to us within
14 days of placing your order and we will exchange it
for an alternative product or refund your money (P&P
costs are non refundable). Our returns conditions are:
1.The goods MUST BE unused (we adhere to strict health
and hygiene conditions).
2.The goods must be in their original condition & packaging.
3.The goods must be received back at our office within
14 days from the day you
4.Lingerie and items of clothing are non refundable
and non exchangeable.
placed your order. If we suspect that the goods have been
used or any of the above conditions are not met then we reserve
the right to return the goods to you. Items supplied in sealed
packaging that have been opened are non refundable and non
exchangeable. TOP
|
| Q |
WHAT SHOULD
I DO IF AN ITEM I RECEIVE IS FAULTY? |
| A |
Simply return it to us stating what
is wrong. We will happily exchange it for you. TOP
|
| Q |
IF I PAY
BY CREDIT CARD - DO YOU SPECIFY ON MY BANK STATEMENT WHAT
I HAVE ORDERED? |
| A |
NO. Bank or card statements will not mention
sex in any way or detail what you have ordered from us. We
process credit cards through LloydsTSB CardNet in the name
of the holding company Net 1on1 Ltd, this is what will appear
on your statement. TOP
|
| Q |
HOW OFTEN
DO YOU LAUNCH NEW PRODUCTS? |
| A |
We are constantly on the look out
for new products that we can offer our customers. When
they have been tested and we are thoroughly satisfied
with the quality and value for money, we will put them
onto our site. TOP |
